Terms of Trade
What to bring:
All chalets are fully furnished. Unless included in the rental fee, please bring your own sheets, pillowcases, towels, food & beverages and personal hygiene products.
Linen can be hired if required at the rates below. Duvets and pillows are available at the chalet.
Sheet sets + bath towels: $ 20 pp
Note that the closest supermarket and fuel station (24/7 cardsystem) is in Waiau, 24 kms away.
Kitchens are fully equipped with fridge/freezer, microwave, stove and oven and basic kitchen equipment.
All Chalets have log fires and firewood is provided.
Any chalet listed with a BBQ will NOT have a gas bottle provided. Please bring your own. You are expected to leave the BBQ in a clean state or arrange cleaning at a cost of $ 25. If arranged ahead of your booking a gas bottle can be hired at the office.
Be aware you are coming to a remote alpine area
The weather can be changeable & unpredictable at times. When selecting a home please be aware that properties have long driveways that may be hard to access due to snow or ice.
In winter you are advised to bring snow chainsfor your vehicle, even if the main roads are generally cleared quickly. If you cannot reach your chalet because of omission of adequate chains we cannot refund your booking. Driveways might not always be cleared so you may have to leave your vehicle close to the road.
Note that some of the Mt Lyford roads are suitable for 4WD only. The access roads and driveways are shingle based so make sure to drive slowly and in control at all times as to prevent slipping/skidding at any time of year.
This location is famous for its Manuka forests and there are a lot of beehives around gathering the popular Manuka honey. If you are allergic please make sure you bring antidote.
Travel insurance is advised as you are visiting an alpine environment with supplementary risks. The closest Medical centre is in Rotherham (03 3156328). Mt Lyford Holiday Homes has systems in place to assist you in case of adverse events so do not hesitate to contact us for help.
You are expected to leave the house clean and tidy for the next tenant. Cleaning products and cloths are provided. If you feel that you would be unable to clean the home or have no desire to be cleaning on your holiday, please advise us and we will arrange to have it cleaned for you for an extra charge.
We will inspect the home after your departure and reserve the right to charge you for a clean @ $ 30 per hour if this is not done satisfactorily.
Do not remove any chattels from the property. Replacement cost will apply for items gone missing.
Check-in and check-out time
You may arrive anytime from 2pm, check out is by 10am on the day of your departure. If you wish to have a different check in or out time please arrange this before your stay. Note that this can only be honoured if the booking before or after you fits with this.
A deposit of 50% of the total cost of accommodation is required to secure your booking. Should the booking be only for one night then payment in full is required. A booking confirmation will be forwarded to you upon confirmation of availability and receipt of payment. Each booking made contains a $20 non refundable administration fee.
Please note a $25 surcharge will be applicable to one night bookings made for weekends or holiday periods outside winter season. There may also be a minimum number of nights permitted to be booked for event/long weekends.
You may pay your deposit by direct deposit, Visa or Mastercard. We will send you our bank account details when you make your reservation request. Credit cards are charged the required amount plus 2.25% credit card fee. Your card details will be saved for payment of the balance or other costs incurred during your stay. Please note that when paying by direct credit the balance must be paid at least 14 days prior to your arrival date.
Deposit payment is required for confirmation of a reservation request. Until the deposit is received the booked dates are still open for anyone to book, so if you wish immediate confirmation then credit card payment or emailing us proof of payment is required. Should you require extra time or wish to cancel a booking please contact us immediately.
Once a deposit is received we will email a confirmation receipt with information on where to pick up the key, a map to the chalet etc.
In the event of an account not being paid when due, for either accommodation, sundry hire, damages or other possible charges we reserve the right to charge the credit card number provided, or if not provided, to invoice the tenant and if necessary refer the account to a debt collection agency and add all costs of collection to that account.
Cancellations and Alterations
If you wish to cancel your booking for any reason 30 days or more prior to arrival date you will receive a refund of the deposit made less a $20 non refundable administration fee.
Cancellation within 30 days prior to arrival date, forfeit your deposit.
Cancellation within 14 days prior to arrival date, total accommodation amount needs to be paid.
Ø Choose your dates carefully. If you choose to shorten the length of your stay within 7 days prior to arrival date you will still be liable for the full period originally booked.
Ø Choose your chalet carefully. If you want to transfer your confirmed booking from one chalet to another or changing your dates will also incur an administration fee of $20. Transferring a booking is only allowed 30 days or more prior to arrival date, this is otherwise seen as a cancellation of the original home.
All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Lyford Holiday Homes control. If your booking is cancelled we will endeavour to book you into an equivalent home, however Lyford Holiday Homes takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full.
Homes are made available on a per person basis and only for guests that form part of the booking. We reserve the right to charge if you are found to have extra guests staying at the property after 9pm.
Please do not exceed the maximum number of occupants. Pitching tents is not permitted.
For weekends and school holidays in winter (15 June – 15 October) a minimum stay of 2 nights applies. A minimum stay may also apply to event weekends, long weekends due to Statutory Holidays, or other school holiday periods. Please enquire with Lyford Holiday Homes.
Homes must NOT be used as party or function venues, or sublet in any way.
Mt Lyford Holiday Homes is at all reasonable times allowed to enter the property and view its condition.
Over 20 years of age
Bookings made for young adult groups who have anyone under 20 years of age will not be permitted (please note: this does not include families with children under 20). Proof of age may be requested from any individual at any time and those unable to comply will be asked to vacate. The guest booking the home will be responsible for the conduct of all guests and visitors, any damage and/or additional cleaning that may be required. A bond may be required as a safeguard for disrespectful behaviour.
Many of the chalets will not allow pets. It is essential for health reasons (i.e. allergies) that this is complied with. If you do stay in a chalet where pets are allowed, please keep your pet on the leash and in control at all times as we are surrounded by farmland.
Smoking and fires
Smoking is prohibited in ALL of our Lyford Holiday Homes. Mt Lyford has a great fire risk (summer and winter) and any outside fires and fireworks are prohibited.
The tenant booking the home is liable for damages to any property or content of the property incurred during their stay. Please inspect the property and report any damage immediately to the managers upon arrival. Guests/card holder will be billed via their credit card. All charges are subject to our discretion. This authority is valid for 60 days after the length of your stay.
Should tenants lose any house keys then the tenant will be held responsible for the replacement costs of the keys and may also be held liable for the costs of replacing locks if deemed necessary. Tenants stay at their own risk and Mt Lyford Holiday Homes will not be held liable for damage or injury caused to tenants or personal property when circumstances arise outside of our control.
Parties, Noise, disruptive behaviour
Noisy parties or gatherings or any unlawful activities are not permitted. We ask that you respect the neighbours. If complaints are received the tenant will be ask to quieten down. Upon receipt of further complaints Lyford Holiday Homes reserve the right to evict the tenant from the property. Large gatherings for birthdays, weddings or similar activities, where the number of people in attendance at any one time exceeds the stated number the house sleeps, must first be approved by Mt Lyford Holiday Homes management.
Internet Usage Policy
Free WiFi internet is provided at some properties for web browsing and communication. This service is not provided for heavy streaming or downloading and the viewing or downloading of illegal content is strictly prohibited.
Legal usage - It is the responsibility of the booking guest to ensure that the internet at the property is used for legal and reputable purposes only. If there is any illegal usage, the booking guest will be held fully accountable for this illegal action and any resulting fines, administration & reconnection costs will be charged.
While every care will be taken to retrieve lost items Lyford Holiday Homes will not be held accountable or responsible for items lost or left behind by tenants. Items will be held for a period of three months before being disposed of.
Unless otherwise stated, the fair and standard use of all utilities & internet is included in the tariff for your stay. Where UNFAIR or EXCESSIVE usage occurs the estimated cost of excess usage will be billed to the guest. Examples of unfair or excessive usage include leaving appliances running for unnecessarily long periods, leaving appliances such as air conditioning or heaters running while a property is unoccupied or while windows/doors are left open, turning on ALL electric features of a house at the same time.
Any damage must be reported immediately and any costs will be charged to the booking guest.
We do not guarantee that the products and services that are listed in any of the homes will be continuous or fault free. Lyford Holiday Homes will endeavour to repair/replace any faulty item but given the limited services available in the village this may not always be immediately possible. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and Lyford Holiday Homes are unable to relocate the tenant to a property of equal size and standard.
Changing These Terms and Giving Notices
We may change these terms, by changing or removing existing terms or adding new ones, at any time. The change applies from the time it is published on the Lyford Holiday Homes website.
These terms constitute the entire agreement between you and ourselves.
Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.
If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.
Should you be asked to vacate the property early due to breech of these terms you will be liable for payment of the full period of time originally booked.